Do you sell pets?

No, we do not sell pets, we only sell products that pets need.

Can I return products to Bigozi?


Returns will be accepted only for the following categories:

No returns will be accepted in the categories of Consumables such as Food as we understand that the Pet parent has made an informed choice. Yes, if the package is damaged, in that case, we cannot risk the health of your lovely pet and hence would be happy to accept a return and refund your money. Since we operate through our own warehouses, we ensure that no defective product gets shipped but in the eventuality that we have an error, we will be happy to refund.

But we would want you to notify us via email at within 48 hours post order delivery and we will get back to you.

How do I return my product to Bigozi?
You can either email us at with the Order ID and reason for return. Alternatively, you can Submit A Request on the contact us page with details of your order. But please remember to do so within 48 hours from the order delivery date.

When will I get my return refund?
You shall be refunded instantly as our article reaching us back. The refund will either be through net banking transactions or through Bigozi discount coupon codes for your subsequent purchases.

What if I receive damaged goods / expired products?

We keep an eye on our goods and are careful not to ship products that have passed their expiry date. If damage has occurred in transit, do get in touch with us on

Can I cancel my online order?

Cancellations can be made before the product is dispatched. You can make a cancellation on the website or by emailing us on

How long does an order made online take to reach me?

Orders are normally dispatched within 18 hours and take 4-5 working days to be delivered based on your location.